Chief Operating Officer

Chinese-American Planning Council Home Attendant Program (CPCHAP)
New York
Full Time
4 years ago


Chinese-American Planning Council Home Attendant Program, Inc. (CPCHAP) is one of the largest not-for-profit home care service agencies in New York City, licensed in 1998 by the NYS Department of Health as a Home Care Service Agency. Under contract with the New York City Human Resources Administration from the outset, CPCHAP also contracts with many managed care organizations for the provision of Personal Care Services and Consumer Directed Personal Assistance Program to Medicaid-eligible individuals. CPCHAP serves about 3000 home care recipients and employs over 4,000 employees and has program revenues of $100 million annually.

CPCHAP is well-respected for its ability to provide culturally and linguistically competent home care services for individuals who live in one of the five boroughs of New York City and who are medically disabled, elderly and/or physically disabled who might otherwise require institutionalization. CPCHAP works with clients, their families, nurses, social workers and physicians in tailoring each plan of care. We provide services for individuals who speak Chinese, Spanish, English and Korean, as well as other languages. CPCHAP works with patients and their families to offer the care needed, ranging from a few hours each week to 24-hour care. The Consumer-Directed Personal Assistant Program (CDPAP) offers even greater flexibility to individuals.

Position Summary:

The Chief Operating Officer (COO) oversees all strategic, fiscal, and business operations functions for CPCHAP. Reporting directly to the President and CEO, the COO is responsible for developing and executing the operational strategy in support of the organization’s vision. This position complements the external-facing responsibilities of the President and CEO and works closely with the Chief Program Officer.

The COO is an outstanding strategic and financial thinker who has the passion for community-

based, culturally competent home care services. A strong relationship builder with the expertise and ability to lead and further strengthen the financial performance CPCHAP in a highly competitive and regulated home care industry. A vital resource to help CPCHAP become the premier nonprofit market leader for culturally competent services in the NYC home care industry. A change management strategist who successfully supports the ongoing transition between and management of a bi-furcated model of HRA and MCO/MLTC contracts. The COO is an integral member of the CPCHAP Leadership Team and partners with the Chief Program Officer to drive the growth and success of the organization.

The ideal candidate will result in a visible identity and reputation in New York City’s diverse communities, operational excellence, and sustained long-term financial growth.

Essential Functions and Responsibilities:

Strategy and Leadership

  • Partners with the Board of Directors, President & CEO, and Chief Program Officer in the development of the Strategic Plan that guides the organization’s growth and long-term sustainability in a highly competitive and regulated home care industry.
  • Assess business strategies to ensure market competitiveness and responsiveness to emerging needs in the communities served
  •  Works with Chief Program Officer to ensure best practices are being implemented to support and sustain organizational growth
  • Develops collaborative relationships with HRA and all MCO/MLTC insurance company executives
  • Builds a management culture characterized by teamwork, collaboration, innovation, open communication, prudent risk taking, people development and superior service.
  • Ensures alignment between fiscal, programmatic, operational and administrative objectives
  • Collaborates with the CPCHAP Holdings Board of Directors and President & CEO, as well as across CPC and affiliates, to achieve success
  • Communicates strategically with board, leadership and staff 
  • Monitors and synthesizes industry best practices

Fiscal Management


  • Leads and directs the Fiscal Department compromised of the following functions: payroll, billing, collections, bookkeeping, accounts payable/receivables, D&O and general liability insurance, all fiscal administrative requirements

  • Drives the development of a structured planning and budgeting process

  • Develop a multi-year financial plan and annual operating budgets

  • Recommend Fiscal Department organization structure to optimize performance and


  • Assess financial and accounting systems, policies and procedures to create and

    implement enhancements to ensure accuracy and improve efficiencies as the organization

    continues to grow.

  • Conceptualize and develop financial models, supporting strategic decision-making and

resource allocation

  • Provide oversight of financial reporting and variance analyses for executive review;

    analyze findings and present to the President & CEO and Board of Directors

  • Directs fiscal operations for multiple HRA and MCO/MLTC home care contracts’ fiscal


  • Oversees all accounts, general ledgers and reporting systems, ensuring compliance with

    appropriate GAAP standards and regulatory requirements

  • Collaborates with and supports Chief Program Officer in ensuring compliance with HRA funding requirements

  • Enhance and document all finance and accounting policies and procedures which ensure the integrity of financial data and strong internal controls

  • Oversees monthly reconciliation of all bank accounts, credit lines and investment accounts, and ensures cash flow projections are regularly reviewed and updated.

  • Works with Board of Directors, President & CEO, and Chief Program Officer to manage relationship with external auditor to ensure appropriate preparation of financial statements and timely submission of IRS Form 990.

Business Operations


  • Drives the development of an innovative program strategy that fosters the growth of

          services (service hours and census) in targeted geographies and service sectors.

  • Oversees formation of a high-caliber, highly-skilled administrative and home care


  • Stays abreast of legal/regulatory issues and best practices in the home care industry and

    monitors changing needs of the community.

  • Ensures effectiveness of and quality of service delivery of home attendant/personal care

    programs, as well as CDPAP programs

  • Assess current systems to recommend and implement a state-of-the-art system that

    provides analytical and performance monitoring tools needed to achieve CPCHAP’s

    growth potential and vision as a premier market leader.

  • Collaborates with staff leadership to formulate a growth strategy that will increase service

    hours and census to ensure consistent increase in financial results

  • Conducts critical analyses to identify business strategies that enhance organizational

    growth and effectiveness.

  • Assesses and invests appropriately in technology to ensure state-of-the-art tools and

    resources to maximize efficiency and effectiveness of operations

  • Drives process improvement initiatives and re-design of workflows (e.g., reduce manual

    and paper-intensive procedures)

  • Design business and service continuity frameworks to prevent disruption of services.

  • Ensures that data management systems and scope of services (e.g., Sandata) are

    appropriate and cost effective.


  • Master’s degree or equivalent experience required. CPA preferred.
  • Minimum 10 years of executive/management and finance/accounting experience in home care or health care industry.

  • Successful leadership of fiscal, operational and administrative functions, including promoting business growth and optimization of productivity and efficiency to reduce costs.

  • Working knowledge of financial and accounting systems, as well as data management, MCO/MLTC billing and collection, Excel and QuickBooks.

  • Superior project and time management skills, with attention to details

  • Demonstrated success in program innovation, management and patient satisfaction.

  • Proven abilities to build and implement effective compliance and quality assurance

  • programs.

  • Outstanding oral and written communication skills.

  • Demonstrated team and relationship building skills.

  • Highly experienced in organization design and management and in the recruitment,

    development and retention of talent.

  • Experienced in brand management

Send Cover Letter/Resume via Email or Fax 646-626-7584