Key Holder

GENERAL SUMMARY:

Support management team in achieving goals by providing high level customer service. Serve as a role model for building relationships with clients. Perform operational functions and implement visual changes when requested to ensure store meets brand standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide exceptional customer service in the store, making the client experience the priority

• Build and develop client relationships

• Consistently achieve monthly sales targets

• Effectively perform operation functions: opens and closes the store, register, and back office procedures, process online orders, process inter-stores transfers

• Maintain visual standards, including merchandise presentation and general maintenance of the sales floor

• Perform projects as directed by Store Manager

• Contribute in store meetings to further/ create organizational improvements

• Maintain an environment where all associates are treated fairly and with dignity and respect

• Comply with all company policies and procedures

SKILLS/KNOWLEDGE:

• 2-3 years of retail sales experience or management experience in a customer service related field

• 2-3 years of experience in luxury related industry preferred

• Effective communication and leadership skills

• Ability to motivate and influence others through actions and examples

PHYSICAL REQUIREMENTS:

• Ability to be mobile on the sales floor for extended periods of time